Returns/Refunds

Conditions of Return

• Item was purchased direct from Innovative Spas
• Item was purchased within the last 30 days
• Item is in original packaging (with all contents that were included)
• Must have original receipt
• Due to VA laws were unable to accept returns on chemicals, filters or used products. 

Policies

• All refunds are credited against the original payment method
• All sale items are non-refundable and final
• Shipping & Handling fees are non-refundable
• You must use a carrier that offers shipment tracking for all returns